Last Updated: October 15, 2025

1. General Return Policy

At osteothglowae.shop, we stand behind the quality of our handcrafted gifts. We offer a 30-day return policy for most items, subject to the conditions outlined below.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

• Item must be returned within 30 days of delivery
• Item must be in its original condition (unused, unworn, with original tags)
• Item must be in its original packaging
• Item must not be personalized, custom-made, or made-to-order
• You must have a valid receipt or proof of purchase

3. Items Not Eligible for Return

The following items cannot be returned:

• Personalized items (engraved, embroidered, monogrammed products)
• Custom-made or made-to-order items
• Gift certificates
• Items that have been used, worn, or damaged by the customer
• Items returned after 30 days from delivery
• Items purchased during special sales or promotions (unless otherwise specified)

4. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email us at [email protected] or call +17196866679 within 30 days of delivery
2. Provide Details: Include your order number, reason for return, and photos if applicable
3. Receive Authorization: We will review your request and provide a Return Authorization Number (RAN)
4. Package Item: Pack the item securely in its original packaging
5. Ship Item: Send the item to the address provided with your RAN
6. Receive Refund: Once we receive and inspect the item, we will process your refund

5. Return Shipping

Return shipping costs are the responsibility of the customer, except in cases where:

• The item was defective or damaged upon arrival
• We sent the wrong item
• The item differs significantly from its description

We recommend using a trackable shipping method for returns, as we cannot be responsible for items lost in transit.

6. Refund Process

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, refunds will be processed as follows:

• Processing Time: 5-7 business days after we receive the returned item
• Refund Method: Original payment method
• Refund Amount: Original purchase price minus any applicable restocking fees
• Restocking Fee: 15% restocking fee may apply to certain items

7. Exchanges

We offer exchanges for items in different sizes or colors (subject to availability). Exchange requests must be made within 30 days of delivery and follow the same process as returns. The customer is responsible for return shipping costs unless the exchange is due to our error.

8. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at [email protected]. We will arrange for a replacement or full refund, including return shipping costs. Please include photos of the damage when contacting us.

9. Gift Returns

Items purchased as gifts can be returned using the same process outlined above. The gift recipient will need the original order number or receipt to process the return.

10. International Returns

International customers are responsible for all return shipping costs and any applicable customs duties. We recommend checking with your local customs office before shipping returns.

11. Final Sale Items

Items marked as "Final Sale" or sold during clearance events are not eligible for returns or exchanges unless they are defective.

12. Policy Updates

We reserve the right to update this return policy at any time. Any changes will be posted on this page with an updated revision date. Continued use of our website after any such changes constitutes your acceptance of the new policy.